Refund Policy

1. Scope and planning fee

This Refund Policy covers the flat planning fee charged by centraxion.com (LLC, Suite 45, 10 Khreshchatyk Street, Kyiv, 01001, Ukraine) for travel planning. It is part of our Public offer agreement, Privacy policy, Terms of use, Refund policy and Contact information, and follows the Law of Ukraine 'On Tourism' No. 324/95-ВР of 15 September 1995, Закон України «Про туризм» № 324/95-ВР від 15.09.1995.

2. Cancellation windows

• Over 14 days before the planning start: full refund.
• 7–14 days before: 50% refund.
• Under 7 days or after work starts: no refund.

3. How to request

Email contact@centraxion.com with your booking reference and reason. We reply within 5 business days; approved refunds are returned by the original payment method within 14 calendar days.

4. Non-refundable

• Third-party costs already paid (flights, hotels, insurance, visas).
• Delivered work, such as a completed itinerary or booked tours.
• Loss from incorrect consumer information or missed dates.

5. Statutory rights

Nothing here limits your rights under the Law of Ukraine 'On Consumer Protection' No. 3153-IX of 10 June 2023, Закон України «Про захист прав споживачів» № 3153-IX від 10.06.2023. You may apply to the State Service of Ukraine for Food Safety and Consumer Protection (Держпродспоживслужба) or to a court.